SHIPPING 

What is the shipping address?

Please contact us for shipping address and instructions.

What is the shipping cost?

Return shipping is via USPS Priority Mail or in some cases UPS Ground and cost varies by item & location. 

 

USPS Priority Mail is 2 - 4 business days shipping with basic Insurance and tracking.

USPS Priority Express Mail and extra insurance is available. If you require either of these services, please contact us.

 

Shipping to our service location we recommend you use USPS Priority Mail. After shipping your equipment please email us with the tracking details.

 

 

WARRANTY ON REPAIRS

What are your warranty terms & conditions?

Unless otherwise noted, all service carries our Limited Service Warranty:

Repairs are warranted for a period of 90 days from the ship date.

Damage due to fair wear and tear, corrosion, intrusion of liquid or dirt/sand, heat, impact, abuse or tampering is not covered. Consequential damages, such as loss of images due to failure of our repair, are not covered. Repair of the equipment is our only obligation, and any refund is at our sole discretion, and we may at any time fulfill our entire obligation under this warranty by returning the equipment to you and refunding the original repair charge. It is the customer's responsibility to check the repaired equipment to determine that it is satisfactory for your intended purposes and to return it to us within the warranty period if it fails to operate properly.

PAYMENT

How is payment made and what forms of payments do you accept? 

Payment is made on completion of the repair, at which time we will invoice you via PayPal. All major credit cards (Visa, Mastercard, etc) are accepted forms of payment. 

Will I be charged for taxes?

If your are a Florida resident and your shipping address is in Florida, we are required by law to collect sales tax on any products or parts sold. 

Still got questions? Contact us:

FAQ

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked:

 
 
 

Contact Us:

Jacksonville, FL  32256 Tel: 904-412-9846 / 904-878-5865

service@fantastecphoto.com

Office hours: Mon-Tue 9:00am-5:00pm Wed 9:00am-12:00pm Thu-Fri 9:00am-5:00pm

CLOSED ON WEDNESDAY AFTERNOONS, WEEKENDS & HOLIDAYS

Local service by appointment only. Please contact us to schedule an appointment.

We Accept:

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